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Terms and Conditions

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Terms of Service

SSEV CHARGERS

Please read these Terms of Service carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using our Website, you agree to comply with and be bound by these Terms.

These Terms of Service ("Terms") constitute a legally binding agreement ("Agreement") between you and SSEV Chargers (“Company”, “we”, “our”, or “us”), which governs your access to and use of our website, mobile, tablet and smart device applications, and all associated services (collectively, the “Website”).

1. Privacy

Our collection and use of personal information in connection with your use of the Website is described in our Privacy Policy.

2. About the Website

The Website provides information regarding:

  • Locations of EV charging stations
  • Collaborations and distributorship opportunities
  • Cloud-based EV charging ecosystem services
  • Online payment facilities for services booked by customers

The Website may contain links to third-party services. SSEV Chargers is not responsible for the content, availability, or accuracy of such third-party services.

3. Website Availability

Due to the nature of the Internet, we cannot guarantee uninterrupted access. SSEV Chargers may modify, suspend, or restrict access to the Website for maintenance, security, or operational improvements.

4. Account Registration

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials.
  • You are liable for all activities under your account.
  • Payments made through your account are considered authorized by you.

5. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Website are the exclusive property of SSEV Chargers or respective third parties. You may not copy, modify, distribute, or exploit any content without prior written consent.

6. Payments

Online payments may be processed via authorized payment gateways. You agree to comply with their terms in addition to these Terms.

As a general rule, SSEV Chargers does not provide refunds unless specifically stated in the Refund Policy.

7. User Reviews

Users may submit Ratings and Reviews. These must not contain defamatory, misleading, or offensive content. SSEV Chargers does not verify reviews for accuracy.

8. User Obligations

You agree not to:

  • Violate any laws or third-party rights
  • Use automated tools (robots, scrapers, crawlers)
  • Damage or interfere with Website functionality
  • Misuse SSEV Chargers trademarks or branding

9. Termination

SSEV Chargers may terminate access without notice if you violate these Terms or applicable laws.

10. Disclaimer

The Website is provided “as is” without warranties of any kind. SSEV Chargers disclaims liability to the maximum extent permitted by law.

11. Limitation of Liability

SSEV Chargers shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid by you through the Website.

12. Indemnification

You agree to indemnify and hold SSEV Chargers harmless from claims arising from your misuse of the Website or violation of these Terms.

13. Dispute Resolution

Any disputes shall be resolved through arbitration under applicable Indian laws. Courts in India shall have exclusive jurisdiction.

14. Governing Law

These Terms shall be governed by the laws of India.

15. Feedback

Any feedback submitted becomes non-confidential and may be used without compensation.

16. Refund Policy

Eligibility for Refunds

  • Charges made in error
  • Service not delivered as promised
  • Unsatisfactory service (subject to review)

How to Request a Refund

Please contact our customer support team with your details and issue description.

Processing of Refunds

Approved refunds will be processed within a reasonable period to the original payment method.

Limitations

  • Partial refunds may apply if service was partially used.
  • No refund if issue was not due to company error.

17. Changes to Terms

SSEV Chargers reserves the right to update these Terms at any time. Continued use of the Website constitutes acceptance of revised Terms.

18. Contact Information

If you have any questions, please contact us through our official Website contact page.